Returns & Refunds Policy

At MOZA Racing EU, we stand by the quality of our sim racing hardware and offer a 14-day return window for items in their original packaging. We aim to ensure your racing setup meets your performance expectations with a transparent and efficient return process.

1

Submit a Return Request

Contact our support team within 14 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Secure Packaging

Carefully pack the electronics, including all original cables, manuals, and mounting hardware, back into the original MOZA Racing retail box to prevent transit damage.

3

Ship to EU Warehouse

Affix the provided shipping label and drop off the package at an authorized courier point; we recommend using tracked shipping for high-value wheel bases and pedals.

4

Inspection and Refund

Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing